Shipping Policy

Shipping Area

We currently ship only within the United States.

We do not ship to:

• PO Boxes;

• APO addresses;

• FPO addresses; or

• DPO addresses.

Free Shipping

Standard shipping is free on all orders. No minimum purchase is required unless a specific promotion clearly states otherwise.

Order Processing Time

Orders are normally processed within 1–3 business days.

Orders are processed Monday through Friday, excluding legal holidays. Processing time is separate from shipping transit time.

Estimated Shipping Time

After an order ships, the estimated transit time is 3–5 business days.

The usual estimated delivery period is therefore approximately 4–8 business days from the date the order is placed.

Delivery estimates are not guaranteed. Delivery may be affected by carrier delays, severe weather, high-volume periods, delivery-area restrictions, or other events outside our reasonable control.

Shipping Carriers

We primarily use USPS, UPS, and FedEx.

The carrier is selected based on the destination, package size, product type, and delivery requirements.

When tracking is available, tracking information will be sent after your order ships.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Contact us before shipment if you need to correct your delivery address.

If an order is delayed, returned, lost, or delivered incorrectly because the customer provided an incorrect or incomplete address, the customer is responsible for additional shipping or redelivery costs and for losses that cannot be recovered from the carrier.

Multiple Packages

Furniture and home-decor orders may be shipped in multiple packages. Packages from the same order may arrive on different days.

Separate tracking numbers may be provided.

Damaged or Incorrect Items

Inspect your order when it arrives.

Report damaged, defective, or incorrect items within 7 calendar days after delivery.

Contact support@briarstonehom.com and include:

• Your order number;

• A description of the problem;

• Clear photographs of the item;

• Photographs of the packaging; and

• A photograph of the shipping label.

Package Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery area and surrounding property;

2. Ask other members of the household;

3. Check with neighbors or building management where appropriate;

4. Contact the shipping carrier; and

5. Contact us for additional assistance.

Order Cancellation

Orders may be canceled before they are shipped.

Contact support@briarstonehom.com with your order number to request cancellation.

Contact Us

Email: support@briarstonehom.com
Phone: +1 310-970-4348

Customer service hours:

Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding legal holidays.