Return & Refund Policy

30-Day Return Window

We accept returns requested within 30 calendar days after the order is delivered.

To start a return, contact us at support@briarstonehom.com before sending the item. We will provide return authorization, return instructions, and the confirmed return address.

Returns sent without prior authorization may be refused or may experience processing delays.

Return Eligibility

To qualify for a return, the item must be:

• Unused and undamaged;

• In the same condition in which it was received;

• Returned with the original packaging, accessories, and components; and

• Accompanied by proof of purchase or the order number.

Clearance and promotional items are eligible for return under the same conditions.

Return Shipping

Briarstone Home pays the return-shipping costs for approved returns.

After your return request is approved, we will provide return instructions and, when applicable, a prepaid return label.

Do not return an item to the address shown on the original shipping label without first confirming the return address with us.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

Contact us within 7 calendar days after delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item, packaging, and shipping label.

After reviewing the information, we will arrange a replacement, exchange, return, or refund as appropriate.

Exchanges

We accept exchanges. Contact us at support@briarstonehom.com to request an exchange and receive instructions.

Exchanges are subject to product availability. If a replacement is unavailable, we will issue a refund after the approved return is received and inspected.

Refunds

Once your return has been received, inspected, and approved, we will issue your refund to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your return and the refund is not visible, contact us at support@briarstonehom.com.

Order Cancellation

Orders may be canceled before they are shipped.

To cancel an order, contact support@briarstonehom.com with your order number. If the order has already shipped, it must be handled according to this Return & Refund Policy.

Contact Us

Email: support@briarstonehom.com
Phone: +1 310-970-4348

Customer service hours:

Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding legal holidays.