FAQ
Frequently Asked Questions
Where do you ship?
We currently ship within the United States only.
We do not ship to PO Boxes or APO, FPO, or DPO addresses.
How much is shipping?
Standard shipping is free on all orders.
How long will my order take?
Orders are normally processed within 1–3 business days.
After shipment, the estimated transit time is 3–5 business days.
Which shipping carriers do you use?
We primarily use USPS, UPS, and FedEx.
The carrier is selected based on the destination, package size, product type, and delivery requirements.
Can I cancel my order?
Yes. Orders may be canceled before they are shipped.
Contact support@briarstonehom.com and include your order number.
Can I return an item?
Yes. You may request a return within 30 calendar days after delivery.
Contact us before sending the item so we can authorize the return and confirm the return address.
Who pays for return shipping?
Briarstone Home pays the return-shipping costs for approved returns.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
Do you accept exchanges?
Yes. Exchanges are accepted, subject to product availability.
Contact customer support for exchange instructions.
When will I receive my refund?
After the approved return has been received and inspected, we will issue the refund to the original payment method within 10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
What if my item arrives damaged, defective, or incorrect?
Contact us within 7 calendar days after delivery.
Include your order number and clear photographs of the item, packaging, and shipping label.
Do your products include a warranty?
We do not provide an additional commercial warranty.
If a product is defective or has another problem, contact us for a return, refund, or exchange under our policies. This does not limit any rights that apply under law.
Do you sell preorder products?
No. We do not currently sell preorder products.
Do you sell custom-made products?
No. We do not currently sell custom-made products.
Do you sell gift cards?
No. We do not currently sell gift cards.
Can I create a customer account?
Yes. Customer accounts are available.
You are responsible for keeping your account information and password secure.
How can I contact customer support?
Email: support@briarstonehom.com
Phone: +1 310-970-4348
Customer service hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding legal holidays.